Vodafone Egypt Jobs – Customer Care Advisor

Job Description:

We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.

Job Responsibilities:

• Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
• Meets defined KPIs including NPS and sales;
• Processes transactional activities in line with Vodafone standards, policies and processes;
• Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
• Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts) ;
• Uses time proactively and efficiently to deliver on service targets;
• Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
• Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
• Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
• Acts as an advocate of Vodafone, protecting the reputation by following Vodafone�s Brand Tone of Voice;

Job Details:

Company:  Vodafone

Vacancy Type:  Full Time

Job Location: Cairo, EG

Application Deadline: N/A

Apply Here

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