Purolator Job Opportunities – Security Operations Center Operator/Coordinator

Job Description:

At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Job Responsibilities:

• Providing access Control with Automatic Video Display with Voice Communications
• Escalates incidents to the Co-ordinator / Supervisor / Manager immediately when unable to manage the situation
• Creates and Supports incidents by case management documented or directed to do so by the Supervisor, or other authorized persons
• Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor / Manager
• Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
• Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, robbery or duress
• Dispatch of personnel and escalation based on assessment of incident
• Performs active monitoring of various security systems, including video and access control systems
• Participates in departmental meetings as required
• Performs data entry in a timely, accurate and inclusive manner
• Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Performs other duties as required
• Adheres to and promotes Purolator policies and procedures at all times
• Follows procedures, work instructions and other directions from the Supervisor and Manager
• Deals with issues and incidents that are potentially sensitive, confidential
• Collaborate with employees, contractors and other services
• Ensure physical security of premises as well as use of X-Ray machines and metal detectors
• Performs intake, triage, and escalation functions for all incidents reported to the centre
• Support investigations with video review/surveillance for theft, fraud and health and safety related matters
• Other duties and responsibilities associated with the security department

Job Requirements:

• Ability to implement performance management with direct reports
• Use of Microsoft 365, Teams, and Office SharePoint and ThinkLP is an asset
• Strong administrative and multi-tasking skills
• Ideal experience Call Centre/Dispatch Centre/Emergency Response Centre/Security Operations Center experience is ideal
• Demonstrates ability to work effectively with employee groups and builds partnerships at all levels of the organization
• Knowledge of CCTV Systems, Access Control Systems, Monitoring alarms, Fire Panels, Environmental Alarms, Duress Alarms, and additional devices and sensors related to Security
• Experience with Network / Telecommunications technology
• Minimum of 3 or 5 more years of work-related experience, preferably in the security or protective services industry with exposure to alarms, cctv and access control
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• Knowledge of Trespass to Property Act and Powers of Arrest
• Demonstrated ability to problem-solve via active listening, and deploy customer centric solutions
• Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity
• Must be available to work on a rotational shift basis, evenings, weekends and holidays

Job Details:

Company: Purolator

Vacancy Type:  Full Time

Job Location: Etobicoke, ON, CA

Application Deadline: N/A

Apply Here

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