Jobs at Shoppers Drug Mart – Senior Coordinator Clinical Programs

Job Description:

In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Job Responsibilities:

• Responsible to coordinate ordering and deliveries and track all clinical supplies as required for the programs
• Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management will be a priority
• Ensure processes improvements are identified for multiple computer applications to ensure efficient day to day work flow is achieved
• Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution
• Responsible for review of Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable
• Responsible to report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Responsible to ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments
• Responsible to manage multiple computer systems for input and scheduling

Job Requirements:

• Bilingual French Canadian is required
• Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services
• What you will need:2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists)
• Excellent customer relations, problem-solving, organizational and communications skills
• High level of competency with computer systems

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here

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