Jobs at FedEx Canada – Lead Retail Customer Service Associate

Job Description:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

Job Responsibilities:

• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Ensures communication among shifts
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Collates, sorts and organizes customer orders
• Responsible for ensuring quality during and after production process
• Manages production flow to ensure all production orders are done right and on time
• Sets up complex orders and performs multiple tasks at the same time
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Follows instructions of supervisors and assists other team members in performing store functions
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Coordinates pick-up and delivery of customer orders
• All other duties as needed or required
• Secondary responsibility for coordination of all shipping related services and activities, to include:

Job Requirements:

• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Ability to stand during entire shift, excluding meal and rest periods

Qualification & Experience:

• High school diploma or equivalent education
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• Excellent verbal and written communication skills
• 2+ years of specialized experience
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Atlanta, GA, USA

Application Deadline: N/A

Apply Here

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