Fortnum and Mason Jobs – IT Service Desk Engineer

Job Description:

Fortnum & Mason are looking for a IT Service Desk Engineer to join the Fortnum’s Family! The purpose of this role is to provide 1st and 2nd line systems and desktop support for our end users to ensure the smooth day-to-day operation of the business. Working closely with the rest of the support team and Service Delivery Manager to deliver professional IT support for our users.

Supported by the Infrastructure Analysts and Application Systems Analysts to improve and enhance the service level and availability of the systems supported.

Identify and feed back to 3rd line support any issues that require further investigation or that may be an opportunity to improve the systems and service.

Job Responsibilities:

• The role includes providing support for the retail and hospitality systems on a shift rota basis covering 7 days/week and the store opening hours.
• Once a sufficient level of competence is achieved, the IT Service Desk Engineer will assume additional responsibility for providing out-of-hours support as part of a team rota for which an additional allowance is paid.
• Clear communication verbally and in writing to all levels as you will be supporting all of the organisation. As part of the support team you will also be committed to the highest standards of service, working and communicating well within a team.
• The IT Service Desk Engineer will work as part of the Systems Support team to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. The IT Service Desk Engineer will provide day-to-day support for all retail/hospitality POS, desktop, server and cloud applications as well as desktop, mobile and POS hardware.
• As the role’s responsibilities include administration of user accounts, permissions and applications and having access to privileged information, trust, confidentiality and maturity are of the utmost importance

Job Details:

Company: Fortnum and Mason

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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