FedEx Part Time Jobs – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Maintains a safe, clean and orderly retail Store
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Takes complex customer orders using order systems and provides accurate pricing information
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Looks for opportunities to improve knowledge and skills within the retail Store
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Able to operate with minimal supervision
• Performs multiple tasks at the same time
• Takes preemptive action to prevent errors and waste

Job Requirements:

• Suggests areas for improvement in internal processes along with possible solutions.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to move and lift 55 pounds
• Applies Quality concepts presented at training during daily activities.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Supports FedEx Office Quality initiatives.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Qualification & Experience:

• 6+ months of specialized experience
• High school diploma or equivalent education
• Excellent verbal and written communication skills
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Coppell, TX, USA

Application Deadline: N/A

Apply Here

careers-trivia.net