FedEx Application – Retail Customer Service Associate

Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Job Responsibilities:

• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Looks for opportunities to improve knowledge and skills within the retail Store
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Maintains a safe, clean and orderly retail Store
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Assists in the training of store team members
• Follows instructions of supervisors and assists other team members in performing store functions
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• Takes complex customer orders using order systems and provides accurate pricing information
• Able to operate with minimal supervision
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• All other duties as needed or required
• Takes preemptive action to prevent errors and waste
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Performs multiple tasks at the same time

Job Requirements:

• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to stand during entire shift, excluding meal and rest periods
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to move and lift 55 pounds

Qualification & Experience:

• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• High school diploma or equivalent education
• 6+ months of specialized experience
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• Excellent verbal and written communication skills

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Brooklyn, NY, USA

Application Deadline: N/A

Apply Here

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