Bt Openreach Jobs – Service Support Advisor

Job Description:

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Job Responsibilities:

In this permanent role, you’ll be working in our Service Support team, where we pride ourselves on being there for our customers whenever they need us. That means you must be ready to work across a variety of work streams to meet customer demands providing valuable support for temporary peaks and demands, operational trials and processes. The pace is fast and no two days are ever the same. You could one day be planning a new cable route and the next picking up a complex technical issue from an engineer. We will support you all the way. Including being trained on advanced computer and telephony systems.

You’ll be working in an office based in an operational environment. Covering shifts between 08:00 and 18:30 Monday – Saturday (currently no Sunday or Bank Holiday working).

Job Requirements:

• You get a buzz out of building relationships, taking the initiative and solving problems
• You’ll strive to meet targets and take ownership to deliver brilliant results.
• You are helpful, adaptable and a great communicator.
• Along with having exceptional Customer Service skills already, we’ll need to see these key attributes.
• Possess a good level of all things IT (including a knowledge of Microsoft Excel), and can quickly learn and become proficient with new computer systems and processes.
• You’re someone that colleagues and customers can rely on. With a positive attitude to overcoming obstacles and keeping things moving.

Job Details:

Company: Openreach

Vacancy Type:  Full Time

Job Location: Leeds, GB

Application Deadline: N/A

Apply Here

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