Coop Jobs – Customer Advisor

Job Description:

As a customer advisor, you’ll be making outbound calls to clients, providing them with the information, advice, and direction that they need. At CLS, our values and purpose are what sets us apart. And it’ll be up to you to bring them to life and provide the best service possible for our customers at a time when they need it most.

Job Responsibilities:

• explain our services to clients in a clear and understandable way
• accurately document customer queries and details, updating records on our system
• complete a variety of ad-hoc tasks to support the team
• send follow up information to clients following phone calls when required
• make outbound calls to potential customers (between 60 and 80 calls a day)
• offer different solutions to customers based on their individual needs

Job Requirements:

• previous customer service experience
• experience of working towards performance targets
• great communication skills, both written and over the phone
• good general IT skills, with the ability to comfortably use programmes in the Microsoft Office suite (such as Word, Excel, Outlook)
• strong relationship building skills
• emotional resilience and the ability to be professional even in difficult situations; you understand the difference between sympathy and empathy

Job Details:

Company: Co-op

Vacancy Type:  Full Time

Job Location: Norwich, GB

Application Deadline: N/A

Apply Here

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