M&T Bank Jobs – Service Associate

Job Description:

Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner.

Job Responsibilities:

• Address the customer’s immediate need, and then provide a service transaction or guided self-service
• Match the appropriate resource (person, digital service) to the need
• Identify transactions “on the line” that can be migrated to digital solutions
• Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc.
• Assess options with focus on “shoulder to shoulder” self-service
• Follow up with customer once servicing is complete to ensure immediate need and customer’s expectation have been met
• Take ownership of escalated account services issues until resolution
• Transition to identified sales opportunity using transition statement
• Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing
• Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing
• Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate
• Accurately balance
• Accurately complete cash ordering for the branch and TCR/ATM settlement activities
• Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate
• Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.)

Job Requirements:

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

Qualification & Experience:

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication and interpersonal skills
• Proven ability to demonstrated exceptional customer services
• Well-organized individual with time management and prioritization skills
• Proficient with internet user-level technology

Job Details:

Company: M&T Bank

Vacancy Type:  Full Time

Job Location: Annapolis, MD, US

Application Deadline: N/A

Apply Here

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